{"xsrfToken":"785e41f3a2ea5bfb6cd1f9ba1b78efffa26cf17d_lout","branding":{"id":"2","key":"ufis","name":"UFIS","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/fe42312a-d57c-4efb-b09f-3f482bab5d82/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMDUzMzVmNy01YmZiLTQ4NDQtYTVlMC02NzRiYmY1ODNkYWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZlNDIzMTJhLWQ1N2MtNGVmYi1iMDlmLTNmNDgyYmFiNWQ4MiI6WyJyZWFkIl19LCJleHAiOjE3MTE2NjUxMjIsIm5iZiI6MTcxMTY2NDUyMn0.KWEiFaoWFZ2LilGGEuj3yj70BcQwdqxujEJa0AQqakI&client=205335f7-5bfb-4844-a5e0-674bbf583dac&mode=fit","logoId":"fe42312a-d57c-4efb-b09f-3f482bab5d82","isLogoAvailable":true,"helpCenterTitle":"Welcome to the UFIS Help Center","sharedPortalName":"UFIS Help Center","userInitialAnnouncementHeader":"Important Announcement","userInitialAnnouncementMessageWiki":"<p>As of <b>Wednesday, March 27, 2024</b>, UFIS applications (MBM, UCV, FMS, FAR, BRR) have moved behind the University firewall. They can only be accessed while connected to the University network or VPN.</p>\n<p><a href=\"https://uofu.service-now.com/it?id=uu_kb_article&sys_id=3cf34fa5d5558900023cf36e22818368\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">VPN installation instructions </a></p>\n<p>For help with VPN installation, please reach out to your local IT support staff or your respective help desk: UIT Help Desk (801-581-4000, option 1) or University of Utah Health ITS Service Desk (801-587-6000).</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the UFIS Help Center","sharedPortalName":"UFIS Help Center","announcementHeader":"Important Announcement","announcementMessage":"As of *Wednesday, March 27, 2024*, UFIS applications (MBM, UCV, FMS, FAR, BRR) have moved behind the University firewall. They can only be accessed while connected to the University network or VPN.\n\n[VPN installation instructions | https://uofu.service-now.com/it?id=uu_kb_article&sys_id=3cf34fa5d5558900023cf36e22818368]\n\nFor help with VPN installation, please reach out to your local IT support staff or your respective help desk: UIT Help Desk (801-581-4000, option 1) or University of Utah Health ITS Service Desk (801-587-6000).","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#ac162c","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"2","key":"ufis","projectId":10014,"serviceDeskId":2,"name":"UFIS","description":"<p>Select <b>Need to raise a request? 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You may also attach an email showing their approval to this request.</p>\n<p><b>Enter your name/email address in the \"Email confirmation to\" field.</b></p>","callToAction":"Get access","introHtml":"<p>If you need access to UCV, FMS, or another UFIS application, raise a request here.</p>","icon":10506,"iconUrl":"https://ufis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[46],"key":""},{"id":"130","name":"I found a bug","descriptionHtml":"<p><b>If you've come across a bug, we'd love to be able to fix it for you. Please provide as much detail as possible including steps to reproduce the issue.</b></p>","callToAction":"I found a bug","introHtml":"<p>If you're getting an error message or something isn't working quite right, raise a request here.</p>","icon":10476,"iconUrl":"https://ufis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[46],"key":""},{"id":"131","name":"I have a suggestion","descriptionHtml":"","callToAction":"I have a suggestion","introHtml":"<p>Let us know what we can do to make the system work better.</p>","icon":10550,"iconUrl":"https://ufis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[46],"key":""},{"id":"13","name":"I need some help","descriptionHtml":"<p>Please provide as much detail as possible (e.g. uNIDs, FMS transaction number, screenshots, URLs).</p>","callToAction":"I need some help","introHtml":"<p>If you need help with something like working with an FMS transaction or knowing which category to use in UCV, raise a request here.</p>","icon":10520,"iconUrl":"https://ufis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[46],"key":""},{"id":"133","name":"Photo Upload Request","descriptionHtml":"<p>Please submit an image that meets the following technical characteristics:</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Format: PNG or JPG photo between 2–5 MB (max 10 MB)</li>\n <li>High resolution (250-350px, 72 dpi)</li>\n <li>3x4 aspect ratio</li>\n <li>Portrait/vertical orientation​</li>\n</ul>\n<p>NOTE: We reserve the right to crop photos as necessary</p>\n<p>More details: <a href=\"https://pulse.utah.edu/site/marcomm/web/Website%20Profile%20%20Imagery%20Guidelines/Headshot%20Guidelines.aspx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Website Headshot Guidelines</a></p>","callToAction":"Photo Upload Request","introHtml":"<p>If you need to add or update a profile photo, raise a request here.</p>","icon":10493,"iconUrl":"https://ufis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10493","groups":[46],"key":""},{"id":"15","name":"Request CV Early Entry","descriptionHtml":"<p>This form is used by SOM department faculty coordinators to request initial CV entry into the U-CV system for faculty. Additional help can be <a href=\"https://ufis.atlassian.net/l/c/5JCJxE4o\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">found here</a></p>","callToAction":"Request CV Early Entry","introHtml":"<p>For use by SOM and Dentistry department faculty coordinators only.</p>","icon":10467,"iconUrl":"https://ufis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[46],"key":""},{"id":"132","name":"Create Faculty","descriptionHtml":"<p>Please provide at least the full name, uNID, degrees that display after name, faculty/provider's email address, college, department, division, track, rank, and initial hire date. You can use the provided fields or attach the ePAF. Please be specific with the track and rank. We will enter it exactly the way it is requested.</p>","callToAction":"Create Faculty","introHtml":"<p>This form is used by Academic Affairs and UFIS to submit requests to create faculty and provider profiles.</p>","icon":10517,"iconUrl":"https://ufis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"11","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://ufis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"9","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem.</p>","icon":10540,"iconUrl":"https://ufis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[],"key":""}],"reqGroups":[{"id":46,"name":"General"}],"orderMapping":{"47":[17],"6":[17,9,11],"4":[17,13,9],"7":[17],"3":[131,130,17,13,9],"48":[13,130],"52":[13,130,131],"51":[13,130,131],"49":[13,130,17,9],"46":[13,17,133,130,131,15],"5":[15]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ae017cdc-54f3-38d0-b554-b6c378f67d55","appLinkName":"System Confluence","appLinkUrl":"https://ufis.atlassian.net/wiki","spaceKey":"KB","spaceName":"Knowledge Base","spaceUrl":"https://ufis.atlassian.net/wiki/spaces/KB","isServer":false},"labels":[],"projectKey":"UFIS","serviceDeskId":2,"kbLinkDomainURLs":["https://ufis.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"UFIS","userLanguageHeader":"Important Announcement","userLanguageMessageWiki":"<p>As of <b>Wednesday, March 27, 2024</b>, UFIS applications (MBM, UCV, FMS, FAR, BRR) have moved behind the University firewall. 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