Jira Service Management

{"xsrfToken":"d6f21186d2e21059a8b58d780d36b5b6c5b552f5_lout","branding":{"id":"2","key":"ufis","name":"UFIS","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/7","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#9e0000","headerLinkHoverBGColor":"#9e0000","headerBadgeColor":"#9e0000"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/fe42312a-d57c-4efb-b09f-3f482bab5d82/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMDUzMzVmNy01YmZiLTQ4NDQtYTVlMC02NzRiYmY1ODNkYWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZlNDIzMTJhLWQ1N2MtNGVmYi1iMDlmLTNmNDgyYmFiNWQ4MiI6WyJyZWFkIl19LCJleHAiOjE3NDUxMzA5OTAsIm5iZiI6MTc0NTEzMDM5MH0.aKUcpyoXZFbf8JKBCc2_qcCaYl263-QNCiL_838pbuU&client=205335f7-5bfb-4844-a5e0-674bbf583dac&mode=fit","logoId":"fe42312a-d57c-4efb-b09f-3f482bab5d82","isLogoAvailable":true,"helpCenterTitle":"Welcome to the UFIS Help Center","sharedPortalName":"UFIS Help Center","userInitialAnnouncementHeader":"ATTENTION","userInitialAnnouncementMessageWiki":"We are aware of issues with the U-CV system going down frequently or being stuck on processing. Refreshing the page will often resolve the issue. There are times where we are restarting our server so it may take a few minutes before the system is up again. We apologize for the inconvenience.\n<hr>\nChanges made in U-CV can take a few days to show on your online profile.\nIf it is taking longer than that, please submit a request to <a href=\"https://uofu.service-now.com/it?id=uu_catalog_item&sys_id=c104d7641b2242940efd64a2604bcbe1\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Interactive Marketing & Web</a>.","translations":{"en-US":{"helpCenterTitle":"Welcome to the UFIS Help Center","sharedPortalName":"UFIS Help Center","announcementHeader":"ATTENTION","announcementMessage":"We are aware of issues with the U-CV system going down frequently or being stuck on processing. Refreshing the page will often resolve the issue. There are times where we are restarting our server so it may take a few minutes before the system is up again. We apologize for the inconvenience.\n-----\nChanges made in U-CV can take a few days to show on your online profile.\n\nIf it is taking longer than that, please submit a request to [Interactive Marketing & Web|https://uofu.service-now.com/it?id=uu_catalog_item&sys_id=c104d7641b2242940efd64a2604bcbe1].","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#ac162c","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"ufis","projectId":10014,"serviceDeskId":2,"name":"UFIS","description":"","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"17","name":"Get access","descriptionHtml":"Access requests must be approved by a department administrator/manager or the faculty member you are requesting access to.\nOnce the request is submitted, please have your department administrator email their approval to <a href=\"mailto:support@ufis.atlassian.net\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">support@ufis.atlassian.net</a> and include the request number from the confirmation email you receive in the subject line of their email. You may also attach an email showing their approval to this request.\nEnter your name/email address in the \"Email confirmation to\" field.","callToAction":"Get access","introHtml":"If you need access to UCV, FMS, or another UFIS application, raise a request here. (Do not use for access to Elements)","icon":10506,"iconUrl":"https://ufis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[46],"key":""},{"id":"136","name":"Get access to Elements","descriptionHtml":"","callToAction":"Get access to Elements","introHtml":"If you need access to Elements, raise a request here.","icon":10513,"iconUrl":"https://ufis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[55],"key":""},{"id":"130","name":"I found a bug","descriptionHtml":"Please provide as much detail as possible including steps to reproduce the issue.","callToAction":"I found a bug","introHtml":"If you're getting an error message or something isn't working quite right, raise a request here.","icon":10476,"iconUrl":"https://ufis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[46,55],"key":""},{"id":"131","name":"I have a suggestion","descriptionHtml":"","callToAction":"I have a suggestion","introHtml":"Let us know what we can do to make the system better.","icon":10550,"iconUrl":"https://ufis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[46,55],"key":""},{"id":"13","name":"I need some help","descriptionHtml":"<h3><a name=\"Pleaseprovideasmuchdetailaspossibleinthe%26quot%3BDescription%26quot%3Bfieldtoensureatimelyandaccurateresponse%2Cincludingnames%2CuNIDs%2Cand%2ForURLswhenapplicable.\" target=\"_blank\"></a>Please provide as much detail as possible in the \"Description\" field to ensure a timely and accurate response, including names, uNIDs, and/or URLs when applicable.</h3>","callToAction":"I need some help","introHtml":"Use this request type when you need assistance with any issue, question, or task that requires support.","icon":10520,"iconUrl":"https://ufis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[46,55],"key":""},{"id":"133","name":"Photo Upload Request","descriptionHtml":"Please submit an image that meets the following technical characteristics:\n<ul class=\"alternate\" type=\"square\">\n <li>Format: PNG or JPG photo between 2–5 MB (max 10 MB)</li>\n <li>High resolution (250-350px, 72 dpi)</li>\n <li>3x4 aspect ratio</li>\n <li>Portrait/vertical orientation</li>\n</ul>\nNOTE: We reserve the right to crop photos as necessary\nMore details: <a href=\"https://pulse.utah.edu/site/marcomm/web/Website%20Profile%20%20Imagery%20Guidelines/Headshot%20Guidelines.aspx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Website Headshot Guidelines</a>","callToAction":"Photo Upload Request","introHtml":"If you need to add or update a profile photo, raise a request here.","icon":10493,"iconUrl":"https://ufis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10493","groups":[46],"key":""},{"id":"15","name":"Request CV Early Entry","descriptionHtml":"This form is used by SOM department faculty coordinators to request initial CV entry into the U-CV system for faculty. Additional help can be <a href=\"https://ufis.atlassian.net/l/c/5JCJxE4o\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">found here</a>","callToAction":"Request CV Early Entry","introHtml":"For use by SOM and Dentistry department faculty coordinators only.","icon":10467,"iconUrl":"https://ufis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[46],"key":""},{"id":"137","name":"Request missing data entry","descriptionHtml":"We will only enter missing data that meets one or more of the following criteria: 1. Needed for your annual review. 2. Shows on the public profile. 3. Appears on your CV and you plan to use the CV generator in Elements.\nPlease indicate on your CV what needs to be entered before submitting","callToAction":"Request missing data entry","introHtml":"If data you entered in FAR is missing in Elements, use this form.","icon":10589,"iconUrl":"https://ufis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10589","groups":[55],"key":""},{"id":"135","name":"Request New Faculty CV Entry","descriptionHtml":"<h4><a name=\"Onlydatashowingonthepublicprofilewillbeentered.Ifyouneedmoredataentered%2Cpleaseletusknow.\" target=\"_blank\"></a>Only data showing on the public profile will be entered. If you need more data entered, please let us know.</h4>\nPlease provide the information of the new faculty member needing their CV data entered into Elements.\nDoes not apply to School of Medicine or School of Dentistry faculty. Please use the <a href=\"https://ufis.atlassian.net/servicedesk/customer/portal/2/group/46/create/15\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Request CV Early Entry</a> form if you are a faculty coordinator in one of those colleges.","callToAction":"Request New Faculty CV Entry","introHtml":"Request to have a new faculty member's CV entered into Elements. Does not apply to School of Medicine or School of Dentistry faculty.","icon":10588,"iconUrl":"https://ufis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10588","groups":[55],"key":""},{"id":"132","name":"Create Faculty","descriptionHtml":"Please provide at least the full name, uNID, degrees that display after name, faculty/provider's email address, college, department, division, track, rank, and initial hire date. You can use the provided fields or attach the ePAF. Please be specific with the track and rank. We will enter it exactly the way it is requested.","callToAction":"Create Faculty","introHtml":"This form is used by Academic Affairs and UFIS to submit requests to create faculty and provider profiles.","icon":10517,"iconUrl":"https://ufis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"11","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://ufis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"9","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"Submit a request or report a problem.","icon":10540,"iconUrl":"https://ufis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[],"key":""}],"reqGroups":[{"id":46,"name":"General"},{"id":55,"name":"Elements"}],"orderMapping":{"47":[17],"4":[17,13,9],"6":[17,9,11],"7":[17],"3":[131,130,17,13,9],"53":[13,133],"52":[13,130,131],"51":[13,130,131],"48":[13,130],"46":[13,17,133,130,131,15],"55":[13,136,131,130,137,135],"49":[13,130,17,9],"54":[13,131],"5":[15]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ae017cdc-54f3-38d0-b554-b6c378f67d55","appLinkName":"System Confluence","appLinkUrl":"https://ufis.atlassian.net/wiki","spaceKey":"KB","spaceName":"Knowledge Base","spaceUrl":"https://ufis.atlassian.net/wiki/spaces/KB","isServer":false},"labels":[],"projectKey":"UFIS","serviceDeskId":2,"kbLinkDomainURLs":["https://ufis.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"UFIS","userLanguageHeader":"ATTENTION","userLanguageMessageWiki":"We are aware of issues with the U-CV system going down frequently or being stuck on processing. Refreshing the page will often resolve the issue. There are times where we are restarting our server so it may take a few minutes before the system is up again. We apologize for the inconvenience.\n<hr>\nChanges made in U-CV can take up to 72 hours to show on your online profile. If it is taking longer than that, please submit a request to <a href=\"https://uofu.service-now.com/it?id=uu_catalog_item&sys_id=c104d7641b2242940efd64a2604bcbe1\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Interactive Marketing & Web</a>.","defaultLanguageHeader":"ATTENTION","defaultLanguageMessage":"*We are aware of issues with the U-CV system going down frequently or being stuck on processing. Refreshing the page will often resolve the issue. There are times where we are restarting our server so it may take a few minutes before the system is up again. We apologize for the inconvenience.*\n-----\nChanges made in U-CV can take up to 72 hours to show on your online profile.\nIf it is taking longer than that, please submit a request to [Interactive Marketing & Web|https://uofu.service-now.com/it?id=uu_catalog_item&sys_id=c104d7641b2242940efd64a2604bcbe1].","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMDUzMzVmNy01YmZiLTQ4NDQtYTVlMC02NzRiYmY1ODNkYWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDUxMzE1OTAsIm5iZiI6MTc0NTEzMDM5MH0.DXfxMdyLvYUwR27X_0GMbMsqH_kPTVtj1M-5lJn2I5Q","targetCollection":"upload-project-10014","endpointUrl":"https://api.media.atlassian.com","clientId":"205335f7-5bfb-4844-a5e0-674bbf583dac","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"826dcfbf-fe7c-49d9-a9d1-f125888e558e","name":"U-CV System","description":"This section is for Health Sciences faculty, providers, and support staff who have questions about updating their CV in the U-CV System. ","categoryUrl":"https://ufis.atlassian.net/servicedesk/customer/portal/2/topic/826dcfbf-fe7c-49d9-a9d1-f125888e558e","lastUpdated":"1739389958642","createdAt":"1620224509071"},{"id":"aa5bd444-2eeb-462a-bc89-c4fc8112400b","name":"Elements","description":"Faculty information system used by faculty who have an appointment on main campus, College of Health, College of Pharmacy, or College of Nursing.","categoryUrl":"https://ufis.atlassian.net/servicedesk/customer/portal/2/topic/aa5bd444-2eeb-462a-bc89-c4fc8112400b","lastUpdated":"1740094314477","createdAt":"1732127236341"},{"id":"7dd834e5-3b87-48fd-9b60-4bf674e75593","name":"Archer","categoryUrl":"https://ufis.atlassian.net/servicedesk/customer/portal/2/topic/7dd834e5-3b87-48fd-9b60-4bf674e75593","lastUpdated":"1732127409995","createdAt":"1732127398590"},{"id":"c904cb8f-a069-4561-9fca-ac6748f08624","name":"Elements (Internal)","description":"This section is for UFIS team members.","categoryUrl":"https://ufis.atlassian.net/servicedesk/customer/portal/2/topic/c904cb8f-a069-4561-9fca-ac6748f08624","lastUpdated":"1739390642402","createdAt":"1739390589831"},{"id":"49810cb0-7684-451c-917f-140e2d145290","name":"U-CV (Internal)","description":"This section is for UFIS team members.","categoryUrl":"https://ufis.atlassian.net/servicedesk/customer/portal/2/topic/49810cb0-7684-451c-917f-140e2d145290","lastUpdated":"1739390629780","createdAt":"1739390603095"}]}},"reqCreate":{"id":13,"projectId":10014,"form":{"name":"I need some help","descriptionHtml":"<h3><a name=\"Pleaseprovideasmuchdetailaspossibleinthe%26quot%3BDescription%26quot%3Bfieldtoensureatimelyandaccurateresponse%2Cincludingnames%2CuNIDs%2Cand%2ForURLswhenapplicable.\"></a>Please provide as much detail as possible in the "Description" field to ensure a timely and accurate response, including names, uNIDs, and/or URLs when applicable.</h3>","callToAction":"I need some help","intro":"Use this request type when you need assistance with any issue, question, or task that requires support.","instructions":"<h3><a name=\"Pleaseprovideasmuchdetailaspossibleinthe%26quot%3BDescription%26quot%3Bfieldtoensureatimelyandaccurateresponse%2Cincludingnames%2CuNIDs%2Cand%2ForURLswhenapplicable.\"></a>Please provide as much detail as possible in the "Description" field to ensure a timely and accurate response, including names, uNIDs, and/or URLs when applicable.</h3>","icon":10520,"iconUrl":"https://ufis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"*A short title for your request.*","descriptionHtml":"A short title for your request.","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Application you need help with","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10226","label":"Archer Contract Management","selected":false,"children":[]},{"value":"10224","label":"BRR - Business Relationship Reporting","selected":false,"children":[]},{"value":"10228","label":"E-Survey","selected":false,"children":[]},{"value":"10310","label":"Elements","selected":false,"children":[]},{"value":"10307","label":"FAR (inactive)","selected":false,"children":[]},{"value":"10223","label":"FMS - Financial Management System","selected":false,"children":[]},{"value":"10311","label":"FMS - Reporting","selected":false,"children":[]},{"value":"10225","label":"FMS - Transaction Support","selected":false,"children":[]},{"value":"10306","label":"Find A Doctor/SOM Profile","selected":false,"children":[]},{"value":"10305","label":"MBM","selected":false,"children":[]},{"value":"10221","label":"Other","selected":false,"children":[]},{"value":"10227","label":"RM - Risk Management","selected":false,"children":[]},{"value":"10268","label":"UCV - Appointment Manager","selected":false,"children":[]},{"value":"10220","label":"UCV - University CV System","selected":false,"children":[]}]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Provide a detailed description of your request. Help us understand what you are doing and what you want to accomplish. Provide names, uNIDs, and/or URLs when applicable.","descriptionHtml":"Provide a detailed description of your request. Help us understand what you are doing and what you want to accomplish. Provide names, uNIDs, and/or URLs when applicable.","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Attach screenshots or other helpful documents, if necessary.","descriptionHtml":"Attach screenshots or other helpful documents, if necessary.","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/13","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/13","calendarParams":{"firstDay":0,"date":"2025-04-20T00:26:30-0600","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ae017cdc-54f3-38d0-b554-b6c378f67d55","appLinkName":"System Confluence","appLinkUrl":"https://ufis.atlassian.net/wiki","spaceKey":"KB","spaceName":"Knowledge Base","spaceUrl":"https://ufis.atlassian.net/wiki/spaces/KB","isServer":false},"labels":["archer","cv","profile","ucv","elements","archer","cv","profile","ucv","elements"],"projectKey":"UFIS","serviceDeskId":2,"kbLinkDomainURLs":["https://ufis.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMDUzMzVmNy01YmZiLTQ4NDQtYTVlMC02NzRiYmY1ODNkYWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDUxMzE1OTAsIm5iZiI6MTc0NTEzMDM5MH0.DXfxMdyLvYUwR27X_0GMbMsqH_kPTVtj1M-5lJn2I5Q","targetCollection":"upload-project-10014","endpointUrl":"https://api.media.atlassian.com","clientId":"205335f7-5bfb-4844-a5e0-674bbf583dac","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}