Jira Service Management

{"xsrfToken":"f18a66fe82b087038c91468deb30982f99fa69ca_lout","branding":{"id":"2","key":"ufis","name":"UFIS","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/fe42312a-d57c-4efb-b09f-3f482bab5d82/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMDUzMzVmNy01YmZiLTQ4NDQtYTVlMC02NzRiYmY1ODNkYWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZlNDIzMTJhLWQ1N2MtNGVmYi1iMDlmLTNmNDgyYmFiNWQ4MiI6WyJyZWFkIl19LCJleHAiOjE3Mjg0MzM3MDIsIm5iZiI6MTcyODQzMzEwMn0.LNOeQZ7Tv8Yw9tbFhyEZvEOsKdec0lxaxP1Cv0zh-Ko&client=205335f7-5bfb-4844-a5e0-674bbf583dac&mode=fit","logoId":"fe42312a-d57c-4efb-b09f-3f482bab5d82","isLogoAvailable":true,"helpCenterTitle":"Welcome to the UFIS Help Center","sharedPortalName":"UFIS Help Center","userInitialAnnouncementHeader":"ATTENTION","userInitialAnnouncementMessageWiki":"Changes made in U-CV can take a few days to show on your online profile.\nIf it is taking longer than that, please submit a request to <a href=\"https://uofu.service-now.com/it?id=uu_catalog_item&sys_id=c104d7641b2242940efd64a2604bcbe1\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Interactive Marketing & Web</a>.","translations":{"en-US":{"helpCenterTitle":"Welcome to the UFIS Help Center","sharedPortalName":"UFIS Help Center","announcementHeader":"ATTENTION","announcementMessage":"Changes made in U-CV can take a few days to show on your online profile.\n\nIf it is taking longer than that, please submit a request to [Interactive Marketing & Web|https://uofu.service-now.com/it?id=uu_catalog_item&sys_id=c104d7641b2242940efd64a2604bcbe1].","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#ac162c","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"2","key":"ufis","projectId":10014,"serviceDeskId":2,"name":"UFIS","description":"","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"17","name":"Get access","descriptionHtml":"Access requests must be approved by a department administrator/manager or the faculty member you are requesting access to.\nOnce the request is submitted, please have your department administrator email their approval to <a href=\"mailto:support@ufis.atlassian.net\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">support@ufis.atlassian.net</a> and include the request number from the confirmation email you receive in the subject line of their email. 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Additional help can be <a href=\"https://ufis.atlassian.net/l/c/5JCJxE4o\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">found here</a>","callToAction":"Request CV Early Entry","introHtml":"For use by SOM and Dentistry department faculty coordinators only.","icon":10467,"iconUrl":"https://ufis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[46],"key":""},{"id":"135","name":"Request New Faculty CV Entry","descriptionHtml":"Please provide the information of the new faculty member needing their CV entered into Elements.\nIf you are requesting entry on behalf of someone else, please enter your name/email address in the \"Email confirmation to\" field.","callToAction":"Request New Faculty CV Entry","introHtml":"Request to have a new faculty member's CV entered into Elements.","icon":10588,"iconUrl":"https://ufis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10588","groups":[55],"key":""},{"id":"132","name":"Create Faculty","descriptionHtml":"Please provide at least the full name, uNID, degrees that display after name, faculty/provider's email address, college, department, division, track, rank, and initial hire date. 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We will enter it exactly the way it is requested.","callToAction":"Create Faculty","introHtml":"This form is used by Academic Affairs and UFIS to submit requests to create faculty and provider profiles.","icon":10517,"iconUrl":"https://ufis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"11","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://ufis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"9","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"Submit a request or report a problem.","icon":10540,"iconUrl":"https://ufis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[],"key":""}],"reqGroups":[{"id":46,"name":"General"},{"id":55,"name":"Elements"}],"orderMapping":{"7":[17],"6":[17,9,11],"4":[17,13,9],"47":[17],"3":[131,130,17,13,9],"48":[13,130],"46":[13,17,133,130,131,15],"51":[13,130,131],"49":[13,130,17,9],"54":[13,131],"53":[13,133],"52":[13,130,131],"55":[13,136,131,130,135],"5":[15]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ae017cdc-54f3-38d0-b554-b6c378f67d55","appLinkName":"System Confluence","appLinkUrl":"https://ufis.atlassian.net/wiki","spaceKey":"KB","spaceName":"Knowledge Base","spaceUrl":"https://ufis.atlassian.net/wiki/spaces/KB","isServer":false},"labels":[],"projectKey":"UFIS","serviceDeskId":2,"kbLinkDomainURLs":["https://ufis.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"UFIS","userLanguageHeader":"ATTENTION BRR USERS","userLanguageMessageWiki":"We are aware of an issue with BRR that is preventing some users from certifying. We are working to resolve the issue as soon as possible.\n<hr>\nChanges made in U-CV can take a few days to show on your online profile.\nIf it is taking longer than that, please submit a request to <a href=\"https://uofu.service-now.com/it?id=uu_catalog_item&sys_id=c104d7641b2242940efd64a2604bcbe1\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Interactive Marketing & Web</a>.","defaultLanguageHeader":"ATTENTION BRR USERS","defaultLanguageMessage":"We are aware of an issue with BRR that is preventing some users from certifying. We are working to resolve the issue as soon as possible.\n----\nChanges made in U-CV can take a few days to show on your online profile.\n\nIf it is taking longer than that, please submit a request to [Interactive Marketing & Web|https://uofu.service-now.com/it?id=uu_catalog_item&sys_id=c104d7641b2242940efd64a2604bcbe1].","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMDUzMzVmNy01YmZiLTQ4NDQtYTVlMC02NzRiYmY1ODNkYWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mjg0MzQzMDIsIm5iZiI6MTcyODQzMzEwMn0.xboC970lf3hdyjUuXh2DzD_bFVg9Uu8tYQGQ2l64uKI","targetCollection":"upload-project-10014","endpointUrl":"https://api.media.atlassian.com","clientId":"205335f7-5bfb-4844-a5e0-674bbf583dac","tokenDurationInMins":20}},"kbPage":{"id":1404239879,"title":"UCV Category Definitions","url":"https://ufis.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/1404239879","space":{"key":"KB","name":"Knowledge Base","id":55574551},"serviceDeskIds":[2],"appLinkId":"ae017cdc-54f3-38d0-b554-b6c378f67d55","idInString":"1404239879","projects":[{"projectId":10014,"serviceDeskId":2,"portalId":2}]}}